We’ve dealt with all types of clients over the years. They come in all shapes and sizes and personality types. Some clients have no interest in knowing how something is getting done. They just want it done. Other clients ask questions within reason; then there are the clients who try to get too involved. Imagine you’re a doctor and you’re trying to treat a patient, but the patient keeps challenging everything you tell him because he read something in a book that was written by the US Surgeon General, and the US Surgeon General is the ultimate authority, according to the client, so if the US Surgeon General says X but you say Y then you must be wrong….
It is difficult to deal with clients who continually question every decision you make, go out researching on their own, discover some different method of approach used by someone else and ask you to change from your method to the other because they consider the source of the information they’ve found on the Internet to be more reliable than you. The best way to handle these situations is to avoid them by making every effort to gage at the outset how involved the client is going to want to get. A client obviously has a right to be involved in whatever project you’re developing on his/her behalf; but there’s a certain point at which some clients cross a line between reasonable counter suggesting and blatant questioning of your expert judgement. It is always better to avoid a client who will want to stand over you and watch to make sure you’re holding the hammer right as you pound the nail. It’s impossible to create under such conditions.